Privacy Policy

Plano Flood Restoration (“we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information We Collect

We collect the contact information you provide voluntarily when you call us, submit our contact form, or request a free water damage assessment. This typically includes name, phone number, email address, service address, insurance policy information for direct billing, and a description of the loss.

How We Use Your Information

We use this information solely to dispatch and perform the restoration work you’ve requested, to communicate with your insurance carrier on your behalf, to follow up about the in-progress claim or completed work, and to send service reminders for the 30-day and 12-month follow-up visits. We do not sell, rent, or share your information with any third party for marketing purposes.

Cookies and Analytics

Our website uses standard analytics cookies to understand how visitors find and use the site. Aggregate data only — no personally identifying information is collected via cookies.

Third-Party Services

We use limited third-party services to operate the site and the business: our hosting provider, our analytics provider, our contact-form provider, and the Xactimate insurance billing platform. None of these parties have authorization to use your information for any purpose other than the service they provide.

Your Choices

You can opt out of any communication from us at any time by replying STOP to a text message, or by calling (469) 513-8757. You may also request that we delete any information we have about you by contacting us at (469) 513-8757 or via the contact form.

Contact

Questions about this privacy policy? Call (469) 513-8757 or write to Plano Flood Restoration, 6200 Parker Rd, Plano, TX 75093.